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CCTA Code of Practice

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Fernovo – Quidie Limited is proud to be a member of the Consumer Credit Trade Association (“CCTA”). We abide by their Good Practice Customer Charter and Addendum and their Code of Practice.

Please be aware that as part of our membership, the CCTA offers a conciliation service between you as the customer and us. If you feel that a complaint you have made is not being answered properly by us you can ask them to provide the service by calling or writing to the address below. Please note that they will not consider the complaint if you have requested Financial Ombudsman Service to provide a decision. You can find out more information about this by looking at our Complaints Policy.

You can contact the Consumer Credit Trade Association as follows:

Airedale House
Aire Valley Business Park
Dowley Gap Lane
West Yorkshire
BD16 1WA

Or by telephone to + 44 (0) 1274 714959