Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk


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Our key goal is to treat customers fairly. Part of that is ensuring that we have a simple and efficient application process and website which is easy to understand and user friendly.

We believe that our systems work extremely well towards that goal, however, we welcome any feedback you might have on any aspect of our service and you can email us at helpusimprove@quidie.com.

If you have an urgent problem with applying or with your loan try chatting with us now and we will be happy to assist you in your queries and in filling your application. Alternatively, you can:

  • call our customer care agents on 020 3476 5171;
  • send us an email at customercare@fernovo.com;
  • text us on 078 6002 0199; or
  • send us a fax on 020 3432 5110.